Refund Policy

At Flies High, we strive to provide our customers with high-quality smoking accessories that meet their expectations. We understand that sometimes issues may arise, and we want to ensure that our customers are satisfied with their purchases. Therefore, we have implemented a refund policy that addresses specific situations where a refund may be applicable.

Lost in Shipment

If your item is lost in shipment and confirmed by the postal carrier, we will gladly offer a refund. We understand that it can be frustrating to not receive your order, and we want to make sure you are taken care of. In such cases, please contact us with the necessary information, and we will initiate the refund process.

Item Arrives Damaged

In the unfortunate event that your item arrives damaged, we are here to assist you. We take great care in packaging our products to ensure they arrive in perfect condition. However, sometimes accidents happen during transit. If your item arrives damaged, please provide us with evidence, such as clear photos or videos, showcasing the damage.


Once we have reviewed the evidence, we will determine the appropriate course of action. This may include offering a refund, providing a replacement, or any other resolution that we deem suitable. We want to make sure you are satisfied with your purchase, and we will work with you on a case-by-case basis to find the best solution.

Contacting Flies High

If you believe that you are eligible for a refund based on the above criteria, please contact us as soon as possible. We recommend reaching out to us within 7 days of receiving your order to ensure a prompt resolution. You can contact us through our website or by email, providing all the necessary details and evidence to support your claim. Potential refunds will be void 14 days after the order is placed.


Our customer support team will review your case and respond to you in a timely manner. We appreciate your patience and understanding as we work towards resolving any issues you may have encountered.


Please note that our refund policy is subject to change without prior notice. We encourage you to review this page periodically to stay informed about any updates or modifications.


Thank you for choosing Flies High. We value your satisfaction and will do our best to ensure a positive shopping experience for you.